Continued shifts in the workplace provide healthcare organisations with opportunities to create people-centered strategies that engage their workforce and help all employees thrive. What will 2024 bring? Read on to see 5 workplace culture trends for this next year and how you can prepare for them.

‍

Culture trend #1: Workplace flexibility is here to stay, but what it means is shifting

In the past, workplace flexibility for healthcare workers seemed impossible. But with advances in AI, virtual healthcare, and telemedicine, providing flexibility at work for healthcare employees has become more feasible. According to the 2024 Global Culture Report, published by the O.C. Tanner Institute, 80% of healthcare workers said having flexibility at work would have an influence in their decision to stay at their organisation. Unfortunately, only 50% of healthcare employees say the culture at their organisation is supportive of flexibility when possible.

The meaning of workplace flexibility is also shifting. Flexibility is no longer just about where employees work. The future of workplace flexibility is in how employees are able to do their work, and while this includes time and place, it’s also about autonomy and control over their time at work. Research from our 2024 Global Culture Report found there are 5 factors to workplace flexibility that contribute to employees feeling balance, trusted, and valued at work:

Flexibility now includes things like time for personal matters and development, as well as autonomy in how employees accomplish their work. But flexibility must be equitable and available to all employees. While not all jobs can have the same types of flexibility (nor do employees expect them to), organisations can still offer some to every role. This could be adjusting work hours to fit childcare needs, a doctor’s appointment, or to attend a class. It could also mean letting employees find a quiet environment when they need to focus, and allowing them to choose projects they’re interested in.

“Every job deserves some flexibility. It cannot be viewed as a scarce or privileged resource. True flexibility aligns employers and employees to achieve mutual gain in meeting both performance and work-life needs.”
—Ellen Ernst Kossek, Patricia Gettings, Kaumudi Misra, Harvard Business Review

What organisations can do

Ensure all employees, including your frontline employees (see Culture Trend #3), have flexibility to take time off and adjust their schedules and workloads as needed to fit their unique situations. And when they do, leaders and teams should be supportive. Flexible scheduling, location flexibility (when possible), and job sharing can provide flexibility in ways that are important to healthcare workers.

Recognise leaders and team members when they provide and facilitate flexibility for employees, and use recognition to connect and build community when employees aren’t in the office.

‍

Culture Trend #2: Employees are looking for empathy—with action.

With return-to-work mandates, layoffs, strikes, and continued post-pandemic burnout, empathy seems to have taken a back seat. Only 51% of healthcare workers say empathy is a core part of their organisation’s workplace culture, while 67% regularly experience empathy from others at work.

Empathy is not a new concept in the post-pandemic workplace, especially for healthcare organisations, but employees need more than just feelings of sympathy from their leaders. They need supportive action that is sustainable.

Practical empathy is a step beyond understanding what an employee is experiencing and verbalizing concern. It is a practice of care that all leaders can do. When leaders act in concert with their empathy, they can dramatically improve employees’ sense of connection and wellbeing. Unfortunately, our research finds only 52% of healthcare employees feel their leaders’ empathy is accompanied by meaningful action and support.

Leaders demonstrate practical empathy when they identify, understand, and actively meet employee needs. Providing resources for work or flexibility for personal matters, removing roadblocks, and making changes in processes to help employees are all ways leaders can put empathy into practice.

When employees perceive both their leader and the overall organisation is empathetic, they:

• Feel more seen and valued (+64%)
• Feel more fulfilled at work (+40%)
• Are more satisfied with workplace culture (+40%)
• Want to stay longer (+3 years)
• Are more creative (87%), efficient (86%) and innovative (85%)

“Empathy is a muscle, so it needs to be exercised.”
—Satya Nadella, CEO, Microsoft

What organisations can do

Empathy is a practice, not a trait, and small shifts in how leaders practice it can make a big difference. Establish actionable steps, policies, programs, and empowerment that allow leaders to practice empathy in ways that meet employee needs. Train leaders to listen to their people and understand their unique situations. Provide them with the knowledge, resources, and support to help their employees. And recognise leaders when they take supportive action.

Also important: establishing boundaries on leader empathy. Clearly define where a leader’s responsibility ends and where other company or outside resources are available for employees. Doing so will effectively address employee needs while protecting leader wellbeing and preventing burnout.

‍

Culture Trend #3: Remembering the essential 80%

Your essential workers may have limited access to technology that connects employees to their organisation and may also lack autonomy, voice, and opportunity in their roles. We call this segment of employees the 80%, and these critical workers are at the heart of your company as well as the world’s economies and communities. 

But the efforts of the 80% and their constraints with access and enablement often go unseen, leaving them feeling invisible, unappreciated, and expendable compared to their corporate counterparts. Only 50% of healthcare workers say everyone has the same access to opportunities in their organisation.

Even those employees who have access to technology at work don’t necessarily have the same experiences as corporate employees when it comes to things like flexibility, decision making, or autonomy over how they do their work. Many workers in the 80% aren’t able to take time off work for a doctor’s appointment or family event, or be recognized with the same rewards as their corporate peers.

To help workers in the 80% feel seen, valued, empowered, and engaged, leaders need to look at challenges and opportunities across both access to technology as well as enablement at work  (having autonomy, influence, and a voice). When employees in the 80% have high access and enablement at work, their employee experience improves dramatically:

What organisations can do

Ensure all employees have equitable employee experience initiatives. Provide flexibility at work for everyone (which may look different for your frontline employees than their corporate peers), give them autonomy in their jobs, and seek their feedback and voice in important decisions.

Organisations should have tools for HR processes, culture building, and employee recognition to reach the 80% in meaningful ways. Provide offline tools and physical awards and tell stories of their accomplishments so everyone can see the contributions and value of the 80%.

‍

Culture Trend #4: Skill building builds more than just skills

With new tools and constantly evolving treatment approaches in healthcare, all workers in healthcare organisations will need to continue to develop skills. According to the World Economic Forum, the fastest growing roles today are driven by technology, digitalization, and sustainability, and 44% of current skills will be disrupted in the next five years. Over half (6 in 10 workers) will require new training, and only half have access to the right training opportunities.

The needs for skills are changing, and so should our skill-building strategies.

Skill building is important in providing growth and development opportunities for employees, helping organisations fill gaps when there are talent shortages, and enabling companies to get ahead of emerging trends like AI and industry shifts. But skill building also does something else—it shows employees they are valued, that the company cares about them, and it helps build belonging and inclusion.

“If you give employees adequate training and resources, you will actually keep more employees. You’d be surprised how many people want to stay because people see that this company is investing in me with all this training and all the opportunity.”
—Finance Professional, Focus Group Participant

Only 60% of healthcare employees say skill building is offered by their organisations, and 57% say their job allows them time to learn new skills that will help them in their job role.

To be effective, skill-building efforts must be thoughtfully crafted by organisations together with their people. Employees need a variety of options for skill building, including classes and opportunities to learn personal and non-work-related skills. Skill building must also be available to all employees, regardless of type, level, or location. Organisations should work hand-in-hand with their people to identify meaningful skill-building opportunities, and provide the autonomy and support to seize them.

What organisations can do

‍Give people ample time and opportunities for skill building at work, including hobby-type classes. Ensure all employees are able and encouraged to take advantage of skill building opportunities. Solicit employee feedback on what classes, programs, or opportunities would be most meaningful to them.

And remember to recognise employees while they’re building new skills, whether it’s learning something new along the way, achieving a certification, or applying their extended abilities in the workplace.

‍

Culture Trend #5: Workplace challenges will require more than blunt endurance

Traditional definitions of resilience—asking employees to push through, or grin and bear it—can directly lead to burnout. Truly resilient organisations know that the key to survival is not to simply withstand hardships, but to anticipate and adapt to them. Particularly in healthcare organisations, building nimble resilience is imperative to preventing burnout and sustaining exceptional client care.

Nimble resilience is not reactive, but rather proactive to challenges. From advancing technology to evolving customer demands to industry or political disruptions, the ability to embrace and innovate through adversity is what enables organisations to thrive in a dynamic workplace.

“The way we look at resilience has changed. We used to think it was grit, being strong, getting through it. Now it has shifted to more self-awareness and responsiveness to the people around you.”
—Steven Stein, Founder, Multi-Health Systems

Building nimble resilience in a workforce and organisation requires three things:

• Adaptability: Anticipating changes or challenges and adjusting or innovating to meet them.
• Proactivity: Continually evolving by seeking new ways of doing things instead of only reacting.
• Perseverance: Seeing setbacks as opportunities to learn and grow rather than as crises.

Organisations that create policies and practices to support nimbly resilient behaviours will see more innovation, retention, and prosperity.

What organisations can do

‍Rather than ask employees to simply endure, put in place policies that encourage nimbly resilient practices. Ask leaders to openly share information about challenges and changes in the organisation, give employees autonomy and flexibility in their work to meet those challenges, and prioritize employee wellbeing and psychological safety. Promote collaboration across the organisation and empower employees to rethink how things are done.

Recognise and reward employees when they’re nimbly resilient and share their stories across the organisation, so all employees understand what it means to be adaptable and proactive, and to persevere.

See more culture trends and best practices to manage them in our 2024 Global Culture Report