Applying Emotional Intelligence (EQ) to Improve Business Outcomes

April 8, 2025
8 April 2025
6:00 PM GMT
8 avril 2025
6 h 00 p.m. UTC
Emotional intelligence (EQ) can be learned, developed, and applied organisation-wide. Employees who work for high-EQ organisations are:
- 13x more likely to do great work
- 9x more likely to have a sense of purpose
- 6x more likely to be Promoters
But with rapid changes in the workplace, how do employees define emotional intelligence today? What is the real impact of EQ on employee trust, conflict management, and employees’ ability to thrive?
Join researchers from the O.C. Tanner Institute to learn how employees define EQ in the modern workplace and the tangible impact of cultivating emotional intelligence at work.
During the webinar, you will:
- Discover 5 key areas that support an ongoing culture of emotional intelligence for individuals, teams, and organisations
- See how emotional intelligence can help build trust, manage conflict, and increase feelings of community and connection in the workplace
- Learn practices that leaders can adopt now to increase their EQ and improve business outcomes
Register for the webinar here:
Cristen is a senior researcher and sociologist at O.C. Tanner, who specialises in the study of social inequalities as well as qualitative and quantitative research methods. As part of the O.C. Tanner Institute, Cristen’s research focuses on workplace culture and the employee experience using a social science lens.
Cristen has a PhD from the University of Colorado Boulder and completed her postdoctoral fellowship at the University of Utah. She has published over 30 articles in peer-reviewed journals and a book, Intimate Inequalities: Millennials’ Romantic Relationships in Contemporary Times.
Cristen is a senior researcher and sociologist at O.C. Tanner, who specialises in the study of social inequalities as well as qualitative and quantitative research methods. As part of the O.C. Tanner Institute, Cristen’s research focuses on workplace culture and the employee experience using a social science lens.
Cristen has a PhD from the University of Colorado Boulder and completed her postdoctoral fellowship at the University of Utah. She has published over 30 articles in peer-reviewed journals and a book, Intimate Inequalities: Millennials’ Romantic Relationships in Contemporary Times.
As a senior researcher for the O.C. Tanner Institute, Daniel excels in generating actionable insights that shape workplace culture outcomes for organisations worldwide. Specialising in mixed-method research, he develops tailored initiatives to improve communication and engagement for clients across a variety of industries where his depth of experience in cultural and narrative analysis enables him to consult with organisations in ways that improve the overall employee experience.
Daniel holds undergraduate and graduate degrees from the University of Utah, with advanced studies in research and theory.
As a senior researcher for the O.C. Tanner Institute, Daniel excels in generating actionable insights that shape workplace culture outcomes for organisations worldwide. Specialising in mixed-method research, he develops tailored initiatives to improve communication and engagement for clients across a variety of industries where his depth of experience in cultural and narrative analysis enables him to consult with organisations in ways that improve the overall employee experience.
Daniel holds undergraduate and graduate degrees from the University of Utah, with advanced studies in research and theory.
O.C. Tanner is recognised by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
This Program has been pre-approved for 1 credit hour toward a PHR®, aPHRi™,PHR®, PHRca®, SPHR®, GPHR®, PHRi™and SPHRi™ recertification through HR Certification Institute® (HRCI®).

The State of Culture: APAC Findings from the 2025 Global Culture Report
Explore key findings from O.C. Tanner’s 2025 Global Culture Report where APAC organisations must focus their efforts to improve workplace culture – based on findings from 7,143 employees, leaders and HR practitioners across the region.
White Paper
Company Culture