FAQs

Q. How can employees log in to Culture Cloud?
‍Employees can log in at www.culturecloud.com with their company-issued email address.

Q. Why is the Culture Cloud logo showing on our Recognition website?
‍The Culture Cloud logo helps employees quickly identify their recognition solution within the tools they use everyday (Outlook, Teams, browser extensions, etc.).

Q. How do the system reminder emails work?
‍Emails have a positive impact on employee participation. For example, recognition reminder emails increase giving as much as 40%. The frequency of Culture Cloud emails are strategically metered to minimize “email fatigue” and maximize program impact.

Q. Do my users need to download a mobile app?
‍Yes, users will need to download the Culture Cloud mobile app from the AppStore (iPhone) or GooglePlay (Android).

‍‍Q. What is the frequency of the 30-day no-give system email? Can the cadence be changed?
‍Unfortunately, the cadence can’t be changed. The email is sent every 30 days to users with no give recognition activity and will stop after three attempts. After 90 days, system emails stop.

Q. Why does the store change from time to time?
‍We routinely enhance our store to deliver great products and award options to keep the shopping experience fresh and exciting for your employees.