Back to Basics: Rebuilding a Sense of Community with Recognition
Jason Coffey and Conrad Kresge of Norton Healthcare, hosted by Christina Chau of O.C. Tanner
Norton Healthcare has consistently taken innovative approaches to strengthen employee engagement through recognition and appreciation. During—and now after—the pandemic, Norton Healthcare leaned on the N Recognition of You program and the O.C. Tanner platform to show appreciation, combat burnout, and build community for all of the Healthcare Heroes they employ.
Join Norton Healthcare’s Jason Coffey, Director of Employee Experience, and Conrad Kresge, Senior Employee Experience Analyst, as they talk about how their back-to-basics model helps strengthen employee-leader relationships, battle burnout, and rebuild their community post pandemic. In this webinar, you’ll learn:
- How Norton Healthcare built a workplace culture to empower its employees
- Why recognition helped employees battle stress and burnout
- What drove Norton’s employee engagement results nearly 30 points
Register for the webinar here:
A research analyst with nearly 20 years’ experience, Christina uncovers employee perceptions and writes about the trends, insights, and best practices that create workplace cultures where people thrive. She uses her background in conducting and publishing primary research to tap into what the data says and why it matters to modern leaders. Christina has a bachelor’s in sociology from the University of Michigan and a master’s in marketing from Northwestern University.
A research analyst with nearly 20 years’ experience, Christina uncovers employee perceptions and writes about the trends, insights, and best practices that create workplace cultures where people thrive. She uses her background in conducting and publishing primary research to tap into what the data says and why it matters to modern leaders. Christina has a bachelor’s in sociology from the University of Michigan and a master’s in marketing from Northwestern University.
Jason Coffey has been working in the healthcare industry for the past 25 years with a background in Nursing, Patient Experience, and Human Resources. As part of leading employee experience initiatives at Norton Healthcare, Jason has responsibilities for recognition, onboarding, well-being, retention, employee listening, alumni network, and many other initiatives.
Jason Coffey has been working in the healthcare industry for the past 25 years with a background in Nursing, Patient Experience, and Human Resources. As part of leading employee experience initiatives at Norton Healthcare, Jason has responsibilities for recognition, onboarding, well-being, retention, employee listening, alumni network, and many other initiatives.
Conrad Kresge, an experienced healthcare analyst working in Louisville, KY, brings a background in public health policy and population health analysis to Norton Healthcare. Conrad joined Norton Healthcare in 2014, taking on key responsibilities as the builder and facilitator for all employee experience surveys. He has defined, built, and implemented a comprehensive listening strategy for the more than 18,000 employees of Norton Healthcare.
Conrad Kresge, an experienced healthcare analyst working in Louisville, KY, brings a background in public health policy and population health analysis to Norton Healthcare. Conrad joined Norton Healthcare in 2014, taking on key responsibilities as the builder and facilitator for all employee experience surveys. He has defined, built, and implemented a comprehensive listening strategy for the more than 18,000 employees of Norton Healthcare.
O.C. Tanner is recognised by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
This Program has been pre-approved for 1 credit hour toward a PHR®, aPHRi™,PHR®, PHRca®, SPHR®, GPHR®, PHRi™and SPHRi™ recertification through HR Certification Institute® (HRCI®).
