Retail Industry

Beyond transactional: Meaningful recognition for retail workers

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Consistently providing a stellar customer experience requires stamina. Markets, products, and expectations shift quickly, and retail workers must adapt on the fly. One consequence? Burnout. According to recent research by the O.C. Tanner Institute, 75% of retail workers report high levels of burnout—and this leads to challenges with retention, safety, and customer satisfaction.

The recognition solution

Only 55% of retail employees say recognition is part of their everyday work culture. But an integrated solution with recognition that's meaningful, specific, and frequent can help people leaders change this—and see real results.

When retail employees experience integrated recognition, the odds of several positive outcomes increase dramatically.

Interest in staying 2+ years: 7x

Sense of belonging: 16x

Fulfillment at work: 14x

High engagement: 12x

Thriving at work: 9x

The Culture Cloud employee recognition platform includes everything you need to support retail workers, including:

Offline tools

Access a full suite of offline recognition tools designed to make it easy for every team member to give and receive heartfelt recognition.

O.C. Tanner's Culture Cloud offline recognition solutions including integrations with common tools, a physical Yearbook with personalised notes, physical reward cards, and gifts.

O.C. Tanner's Culture Cloud dashboards for tracking major career milestones like job transitions and work anniversaries

Skill building

Track and reward job transitions, career milestones, and learning initiatives. Retail employees are 4x more likely to be satisfied with their experience when they’re recognised during and after training.

Symbolism

Connect your retail employees to your products, brand, and purpose with modern, custom awards.

O.C. Tanner's custom designed, collectible employee awards

Peer-to-peer recognition

Great customer experiences begin with workplaces culture where people encourage and elevate one another. Culture Cloud promotes fun, easy, and frequent recognition between peers.

Personalisation

45% of retail workers say recognition at their organisation feels inauthentic. Create tailored recognition moments for each employee and deliver them in personal and meaningful ways.