The information provided below reflects O.C. Tanner’s standard policies. Details may vary depending on region or program specifications. For more detailed information about your specific program, please contact your program administrator.

WHERE DO I FIND MY ACCESS CODE?

Access codes are usually presented in an email, letter, certificate, or in a printed brochure.

WHEN WILL I RECEIVE MY ACCESS CODE?

When you receive your access code will depend on the arrangements made by your employer. Many companies choose to present your access code prior to an anniversary; other companies choose to present your access code on your anniversary. If you are not sure of your company’s practice, please cheque with your manager.

WHAT DO I DO IF I HAVE LOST MY ACCESS CODE?

If you have misplaced your access code you may contact customer support for assistance in acquiring your access code.

WHAT IF MY PERSONAL INFORMATION HAS CHANGED OR IS INCORRECT?

Please have your manager contact customer support with the correct information and we will gladly update our files with any changes.

HOW DO I OPEN MY COMPANY'S RECOGNITION WEBSITE?

• Open your internet browser
• Locate and highlight the web address of the current page
• Copy and paste or type the web address provided in your company’s email, letter, certificate, or brochure and press enter.

Our websites are a private domain and cannot be found using a search engine.

HOW DO I DETERMINE MY RING SIZE?

You can obtain your ring size by visiting any local jeweler or retailer that sells rings. They can do a sizing for you. You can also do a sizing on your own with a ring sizing sheet. Click here and print out the chart to determine the right size.

HOW DO I PLACE MY ORDER?

If you have your access number from your company’s email, letter, certificate, or brochure you can enter your order here.

HOW DO I TRACK MY AWARD?

Click on the track your order link and complete the request form with required information.

WHERE WILL MY AWARD SHIP TO?

Your award may ship to either your home or work location depending on the arrangements made by your employer. When you use the track your order feature the shipping address will be given.

CAN I CHANGE THE ADDRESS MY AWARD IS SHIPPING TO?

An address can be changed if the award has not yet shipped; your manager may request an address change if the award is shipping to a work location.

WHEN WILL I RECEIVE MY AWARD?

If your award is shipping to your home it should be received 2-4 weeks after you order it. If your award is shipping to your work, it should be received on or around your anniversary date.

WHY DOESN'T MY ORDER SHOW A TRACKING NUMBER?

Your award may still be in production, or it may be shipping directly from one of our suppliers.

HOW DO I RETURN MY AWARD FOR REPAIR OR EXCHANGE?

Click on the returns and repairs link and complete the request form with required information.

WHAT IS THE O.C. TANNER RETURN POLICY?

O.C. Tanner, the leader in employee recognition solutions, is pleased to provide you with the most comprehensive warranty available.

CAN I RETURN MY AWARD FOR A DIFFERENT ITEM?

If you are not fully satisfied with your award, it may be returned to O.C. Tanner for exchange. Click here to learn about our warranty. However, some companies have chosen to limit or not allow exchanges.

WHAT DO I DO IF MY AWARD IS MISSING A PART?

Please use the contact customer support link and let us know the details of any missing parts. We will gladly assist you to ensure satisfaction with your award.

HOW DO I CHANGE MY ORDER?

Click on the change your order link and complete the request form with required information. If your order has started production please contact customer support for assistance.

HOW DO I CANCEL MY ORDER?

Click on the cancel your order link and complete the request form with required information. If your order has started production please contact customer support for assistance.