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Rallying Results.What's important to your company? Sales? Safety? The bottom line? Appreciating those who get it done can deliver powerful results. Meet Ruben Roman. Roman loves to hear complaints—from his employees, from his colleagues, from just about anyone. As a station manager for Xcel Energy's Comanche Station in Pueblo, Colorado, Roman has learned that complaints lead to suggestions, which in turn lead to improvements. More specifically, millions of dollars in cost savings opportunities to Xcel Energy over the last year. |
Key Takeaway
Xcel's investment in recognition is earning at least a 20-times return.
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